Refund policy.
When an amount comes back, where it goes, and how long it takes.
The short version
Everything GH Store sells is digital and fulfilled on the spot, so a package cannot be refunded once it has been delivered successfully. If fulfilment fails, the amount comes back to you without an argument.
When fulfilment fails
If your order cannot be delivered — a code that never arrives or a top-up that does not go through — the amount is returned automatically to your store wallet and a notification tells you so. Cases that need a human look are reviewed by the team, and the amount is credited once the check is done.
Double charges and price mistakes
A double charge for the same order, or a clear pricing error on a package, is corrected by returning the difference or the full amount to your wallet as soon as the records confirm it.
Incorrect account details
Top-ups are delivered to the account ID you type. An order fulfilled successfully against a wrong ID is not eligible for a refund, but contact us immediately — before fulfilment, or just after it, we may still be able to take it up with the supplier.
Wallet balance
Every refund lands in your in-store wallet and is ready to spend immediately. Returning money to the original payment method (a manual transfer or a digital payment) happens exceptionally and is agreed with you through support first.
How to reach us
Open the order from your orders page and send a support message from it, or use any of our contact channels with the order number. Every case is reviewed within one business day, and you hear the decision either way.