Frequently asked questions.
Quick answers about top-ups, delivery, and payment in GH Store.
How do I top up my game?
Pick the game, then the package, enter your in-game account details, and pay from your wallet balance. Fulfilment starts as soon as the order is confirmed.
How long does delivery take?
Most orders are fulfilled automatically within minutes. When the supplier is busy an order may move to processing, and the update appears on your order page without any action from you.
How do I add balance to my wallet?
Use the recharge page to add balance with the methods available in your country. Balance is credited once the payment is verified and appears in your transaction history.
I entered the wrong account ID. What now?
Contact support immediately with your order number. If the order has not been fulfilled yet the details can be corrected or the order cancelled; after fulfilment a top-up cannot be reversed.
Are codes ready to use right away?
Yes. Your redeem code appears on the order page after delivery, ready to copy and use on its platform.
Can I refund a completed order?
Digital products cannot be refunded once delivered. If fulfilment fails, the amount is returned to your wallet automatically.